000 00353nam a2200145Ia 4500
008 170929s9999 xx 000 0 und d
040 _aMAIN
041 _aEnglish
082 _a658/BAL
100 _aBALACHANDRAN S.
245 _aCUSTOMER - DRIVEN SERVICES MANAGEMENT
260 _bRESPONCE BOOKS
_c1999
650 _aBUSINESS MANAGEMENT
942 _cBK
999 _c9426
_d9426