000			00333nam a2200145Ia 4500
008			170929s9999 xx 000 0 und d
040			_aMAIN
041			_aEnglish
082			_a395/MAR
100			_aMARKHAM URSULA
245			_aHOW TO DEAL WITH DIFFICULT PEOPLE
260			_bINDUS _c1995
650			_aMISCELLANEOUS
942			_cBK
999			_c8449 _d8449