000			00341nam a2200145Ia 4500
008			170929s9999 xx 000 0 und d
040			_aMAIN
041			_aEnglish
082			_a659.4/MAR
100			_aMARKHAM URSULA
245			_aHOW TO DEAL WITH DIFFICULT PEOPLE
260			_bTHOMSONS _c1993
650			_aPUBLIC RELATIONS
942			_cBK
999			_c8199 _d8199