| 000 | 00580nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 170929s9999 xx 000 0 und d | ||
| 020 |
_a978-1-25-902681-2 _cRs.345.00 |
||
| 040 | _aMAIN | ||
| 041 | _aEnglish | ||
| 082 |
_a658.818 _bZEI |
||
| 100 | _aZeithmal,Valarie A | ||
| 245 |
_aServices marketing : integrating customer focus across the firm _cby Valarie A.Zeithmal,Mary Jo Bitner,Dwayne D,.Gremler and Ajay Pandit |
||
| 260 |
_aChennai _bMcGraw Hill Education Pvt.Ltd. _c2013 |
||
| 300 | _a711p. | ||
| 650 | _aSERVICE MARKETING | ||
| 700 | _aBitner,Mary Jo | ||
| 942 | _cBK | ||
| 999 |
_c5363 _d5363 |
||