000 00353nam a2200145Ia 4500
008 170929s9999 xx 000 0 und d
040 _aMAIN
041 _aEnglish
082 _a654.191/ASS
100 _aASSOCIATES V.J.
245 _aEFFECTIVE CALL CENTRE TRAINING SOFT SKILLS
260 _bEXCEL BOOKS
_c2001
650 _aMISCELLANEOUS
942 _cBK
999 _c1960
_d1960