000 00554nam a22001697a 4500
005 20220328174707.0
008 220328b |||||||| |||| 00| 0 eng d
020 _a9780070435049
040 _aBIMS LIBRARY
041 _aENGLISH
082 _a658.8
_bCUS
245 _aCustomer relationship management
_bemerging concepts, tools and applications
_cedited by Jagdish N. Sheth, Atul Parvatiyar and G. Shainesh
260 _aChennai
_bMcGraw-Hill Education
300 _axvi,544p
650 _aManagement - Customer Relationship Principles
942 _cBK
999 _c12087
_d12087