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Services marketing : integrating customer focus across the firm by Valarie A.Zeithmal,Mary Jo Bitner,Dwayne D,.Gremler and Ajay Pandit

by Zeithmal,Valarie A | Bitner,Mary Jo.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: ENGLISH Publication details: Chennai McGraw Hill Education Pvt.Ltd. 2013Availability: Items available for loan: BIMS LIBRARY (4)Call number: 658.818 ZEI, ... Items available for reference: BIMS LIBRARY: Not For Loan (1)Call number: 658.818 ZEI.

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Service marketing by Indrajit Sinha and Sucharita Debnath

by Sinha,Indrajit.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: ENGLISH Publication details: Bhopal Nitya Publication 2020Availability: Items available for loan: BIMS LIBRARY (7)Call number: 658.8 SIN, ... Items available for reference: BIMS LIBRARY: Not For Loan (1)Call number: 658.8 SIN. Not available: BIMS LIBRARY: Checked out (2).

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Bhartiya Vidya Bhavan Institute Of Management Science
Block FA, Sector III, Saltlake City, Kolkata- 700 097, West Bengal


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