TY  - BOOK
AU  - IT SERVICE MANAGEMENT
AU  - BREUSTER, ERNEST
TI  - IT SERVICE MANAGEMENT : A GUIDE FOR ITIL FOUNDATION EXAM CANDIDATES
U1  - 658/ITS 
PY  - 2011///
CY  - SWINDOM
PB  - BRITISH INFORMATION SOCIETY
KW  - MANAGEMENT
ER  -