TY  - BOOK
AU  - KNOX, SIMON
AU  - MAKLAN, STAN
TI  - CUSTOMER RELATIONSHIP MANAGEMENT : PERSPECTIVES FROM THE MARKET PLACE
U1  - 658.8/KNO,MAK, 
PY  - 2008///
CY  - NOIDA
PB  - ELSEVIER
KW  - MARKETING
ER  -