Services marketing : integrating customer focus across the firm (Record no. 5363)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00580nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170929s9999 xx 000 0 und d |
| 020 ## - ISBN | |
| International Standard Book Number | 978-1-25-902681-2 |
| Price | Rs.345.00 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | |
| 041 ## - Language | |
| Language | ENGLISH |
| 082 ## - DDC NUMBER | |
| Classification number | 658.818 |
| Book Number | ZEI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithmal,Valarie A |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing : integrating customer focus across the firm |
| Statement of Resposibility | by Valarie A.Zeithmal,Mary Jo Bitner,Dwayne D,.Gremler and Ajay Pandit |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Chennai |
| Name of publisher, distributor, etc | McGraw Hill Education Pvt.Ltd. |
| Date of publication, distribution, etc | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | 711p. |
| 650 ## - Subject | |
| Subject | SERVICE MARKETING |
| 700 ## - Added Entry Personal Name | |
| Editor | Bitner,Mary Jo |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Location (home branch) | Sublocation or collection (holding branch) | Date acquired | Koha issues (times borrowed) | Koha renewals | Koha full call number | Barcode (Accession No.) | Koha date last seen | Koha date last borrowed | Price effective from | Koha item type | Source of classification or shelving scheme |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| BIMS LIBRARY | BIMS LIBRARY | 2017-10-06 | 6 | 1 | 658.818 ZEI | 14256 | 2025-05-23 | 2025-04-25 | 2017-10-06 | Books | |||||
| BIMS LIBRARY | BIMS LIBRARY | 2017-10-06 | 1 | 658.818 ZEI | 14257 | 2024-06-14 | 2023-06-01 | 2017-10-06 | Books | ||||||
| Not For Loan | BIMS LIBRARY | BIMS LIBRARY | 2017-10-06 | 658.818 ZEI | 14258 | 2017-10-06 | 2017-10-06 | Books | |||||||
| BIMS LIBRARY | BIMS LIBRARY | 2009-10-06 | 2 | 2 | 658.818 ZEI | 14730 | 2024-08-30 | 2024-03-12 | 2009-10-06 | Books | Dewey Decimal Classification | ||||
| BIMS LIBRARY | BIMS LIBRARY | 2009-10-06 | 4 | 658.818 ZEI | 14731 | 2023-06-05 | 2023-06-02 | 2009-10-06 | Books | Dewey Decimal Classification |