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SERVICE MANAGEMENT : OPERATIONS, STRATEGY AND INFORMATION TECHNOLOGY

658/FIT
& FIT

CD12269
CD12270

FITZSIMMONS, JAMES A. SERVICE MANAGEMENT : OPERATIONS, STRATEGY AND INFORMATION TECHNOLOGY / JAMES A. FITZSIMMONS AND MONA J. FITZSIMMONS. - NEW DELHI : WILEY INDIA, 2010 * MISCELLANEOUS * * FITZSIMMONS, MONA J. * Title

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